FAQ

Welcome to BerberEpic Store! Below are some frequently asked questions to help you navigate our platform and make the most of your digital photo purchases.

Refund Policy

At Beberepic, we prioritize customer satisfaction and strive to ensure you are happy with your digital photo purchase. Please review our return policy below:

1. Eligibility for Returns:

  • We accept returns and offer refunds for digital photo purchases within 14 days of the purchase date.
  • Returns are accepted if the digital photo is defective, corrupted, or significantly different from the description provided.

2. How to Request a Return:

  • To request a return, contact us within 14 days of the purchase date.
  • Provide your order number, a description of the issue, and any relevant screenshots or evidence to support your claim.

3. Process for Returns and Refunds:

  • Upon receiving your return request, our team will review the issue and respond within 3 business days.
  • If the issue is verified, we will process a full refund or offer a replacement file based on your preference.
  • Refunds will be processed using the original payment method and may take 5-10 business days to appear on your statement.

4. Non-Refundable Cases:

  • Returns requested after 14 days from the purchase date.
  • Issues arising from user error (e.g., downloading the wrong file format).
  • Inability to access the digital photo due to technical problems unrelated to our service.

5. Contact Information:

  • For return requests and inquiries, please contact our customer support team at berberepicstore@gmail.com or through our website’s contact form.

General Questions

What is BerberEpic Store?

BerberEpic Store is an online marketplace where you can purchase high-quality digital photos for personal or commercial use. We offer a diverse collection of images from talented photographers worldwide.

How do I create an account?

Creating an account is simple. Click on the "Sign Up" button in the top right corner of the homepage, fill in the required details, and verify your email address. Once verified, you can start exploring and purchasing photos.

What types of photos are available?

We offer a wide variety of photos including landscapes, portraits, architecture, nature, travel, lifestyle, and more. Our collection is regularly updated with new and unique images.

Purchasing Photos

How do I purchase a photo?

To purchase a photo, browse or search our collection, select the image you want, choose the appropriate license (personal or commercial), and add it to your cart. Proceed to checkout to complete the payment process.

What payment methods do you accept?

We accept major credit cards, PayPal, and other secure payment gateways.

Can I use the photos for commercial purposes?

Yes, you can use photos for commercial purposes if you purchase a commercial license. Each photo will have specific licensing options detailed on its page.

Licensing and Usage

What is the difference between personal and commercial licenses?

A personal license allows you to use the photo for non-commercial purposes such as personal projects, social media posts, or personal websites. A commercial license permits use in marketing materials, advertisements, products for sale, and other business-related purposes.

Are there any usage restrictions?

Yes, while personal and commercial licenses allow broad use, you cannot resell, redistribute, or claim ownership of the photos. Additionally, using photos in a way that is defamatory, pornographic, or illegal is strictly prohibited.

Downloading and Accessing Photos

How do I download my purchased photos?

Once you complete your purchase, you will receive a download link via email. You can also access your purchased photos from the "My Account" section under "My Purchases."

In what format will the photos be available?

Photos are available in high-resolution JPEG format. Specific details about resolution and file size can be found on the individual photo's page.

Account Management

How do I update my account information?

Log in to your account and navigate to the "Account Settings" section. Here, you can update your personal details, change your password, and manage your payment methods.

What should I do if I forget my password?

Click on the "Forgot Password" link on the login page. Enter your registered email address and we will send you instructions to reset your password.

Support and Contact

How do I contact customer support?

If you have any questions or need assistance, you can contact our customer support team via the "Contact Us" form on our website. We aim to respond within 24 hours.

How do I report an issue with a photo or a purchase?

If you encounter any issues with a photo or your purchase, please contact our customer support team with details of the problem. We will investigate and resolve the issue promptly. Please email us at berberepicstore@gmail.com.

Thank you for choosing BerberEpic Store. We hope you enjoy your experience with us! If you have any additional questions, feel free to reach out to our support team.